A key focus of our efforts to join up health and care services is ensuring that people in Humber, Coast and Vale are able to access advice, care and support in an urgent or emergency situation.

A&E patient survey

We know that finding the right place to go when people become ill or injured can be confusing. To help us plan and undertake a communication campaign, we worked with NHS partners to gain a greater understanding of who and why people were accessing EDs and their knowledge of alternative urgent care services.

Having this insight available helps determine the approach needed with targeted media and promotion campaigns aimed at helping the public access the most appropriate service for their needs whilst also helping NHS services from being overwhelmed.

People were encouraged to fill in an online survey from 22 July 2020 to 25 August 2020. In addition, 3,000 hard copies were available for people to complete in the waiting areas at five A&E/ED departments throughout Humber, Coast and Vale area enabling people to complete them whilst they were waiting for assessment and treatment. We received 2008 responses and would like to thank everyone for taking part.

The results from the engagement and feedback report will aide decisions of promotion and marketing campaigns aimed at helping service users make sound decisions about where and how they access care.

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