What’s New?
What Matters to You – Your Feedback
We asked you what was most important to you when thinking about your care in hospital. Nearly 4000 people took part, either by filling in a questionnaire or taking part in a focus group. We’re delighted so many people took part and you can now read in detail what we have heard.
The survey is now open again, so there is still time to add your voice and share your ideas.
Take part in our survey
Read the summary report
Read the full report
What is the Humber Acute Services Programme?
What is the Humber Acute Services Programme?
The Humber Acute Services Programme is about designing hospital services for the future that are safe, accessible and meet the needs of our people. To achieve this we have to change what we do and how we do it – both in our hospitals and in healthcare provided out of hospital.
That change started with a clinically led review of hospital services based on evidence, taking into account local health needs and looking at what has worked, and what hasn’t, from similar changes in other parts of the UK.
This review has led to three inter-linked programmes of work, which will enable us to change how we do things over the next couple of years.
Who is involved?
The work is being undertaken jointly by health and care organisations across the Humber area. The main partners are:
- Northern Lincolnshire and Goole NHS Foundation Trust
- Hull University Teaching Hospitals NHS Trust
- North Lincolnshire CCG
- North East Lincolnshire CCG
- East Riding of Yorkshire CCG
- Hull CCG
We are also working closely with GPs and primary care networks, community and mental health service providers, the four local Councils in the Humber area, voluntary sector partners and our Citizen’s Panel.
Why do things need to change?
Healthcare has been changing ever since the NHS was created more than seventy years ago. Healthcare is continuing to change now, arguably more quickly than ever – particularly to respond the coronavirus pandemic. So what happens in hospitals will change. This is true for hospitals throughout the UK and across the world.
The NHS can do things today we couldn’t dream of ten years ago and the same will be true ten years from now. So, we need to plan services to reflect this change.
You can read more about the reasons we need to make changes in our Case for Change.
Why Change?
Why do things need to change?
Healthcare has been changing ever since the NHS was created more than seventy years ago. Healthcare is continuing to change now, arguably more quickly than ever – particularly to respond the coronavirus pandemic. So what happens in hospitals will change. This is true for hospitals throughout the UK and across the world.
The NHS can do things today we couldn’t dream of ten years ago and the same will be true ten years from now. So, we need to plan services to reflect this change.
You can read more about the reasons we need to make changes in our Case for Change.
How can I get involved?
We want to hear everyone’s views as our plans develop – patients and their families, the staff in the hospitals and other NHS and social care organisations, local politicians and anyone and everyone who is interested in the future of our hospital services and getting the best for people who live in this part of the world.
If you are interested in finding out more, want to share feedback or ask a question, please contact us using the online contact form below.
Get in Touch
What feedback have we collected?
Patient Workshops (October 2019)
The patient workshops were the latest series of engagement events relating to the Humber Acute Services Review. We heard peoples’ views on:
- Care when you need it unexpectedly (urgent and emergency care)
- Planned care (planned surgery or outpatients services)
- Care for women and children (maternity and paediatrics)
| Date | Time | Location | Specialities |
| Monday, 7th October | 10am to 12pm | Centre 4, 17a Wootton Road, Grimsby, DN33 1HE | Maternity |
| 12.30pm to 2.30pm | Paediatric | ||
| Tuesday, 8th October | 10am to 12pm | The Iron Bar, Glanford Park, Scunthorpe, DN15 8TD | Emergency care |
| 12.30pm to 2.30pm | Planned care | ||
| Tuesday, 15th October | 10am to 12pm | The Village Hotel, Henry Boot Way, Hull HU4 7DY | Maternity |
| 12.30pm to 2.30pm | Paediatric | ||
| Thursday, 17th October | 10am to 1pm | Mercure Hotel, Grange Park Lane, Willerby HU10 6EA | Emergency and planned care |
Anyone interested in these services was welcome to attend these workshops to find out more and have their say about the ideas being explored to provide the best hospital care for people in the Humber area, and make best use of the money, clinicians and buildings that are available. Find out more
Feedback from the Patient Workshops
A broad range of diverse feedback was provided at these patient workshops. The key areas identified as opportunities for developing the services are highlighted in the Patient Workshop Feedback Report below.
Patient workshop presentation documents
HASR Presentation
Overall Video
Maternity and Children
Planned Care
Patient Focus Group Events (January to March 2019)
Several focus groups were held between January and March 2019, with current and recent patients, their families, friends and carers invited to attend to share their feedback and experience of using hospital services in the Humber area.
In order to enable contribution form a wide range of people, five events were planned across the Humber area, close to the five existing hospital sites. The sessions were organised to take place on various different dates and times covering different speciality areas.
| Date | Time | Location | Specialities Covered |
| Monday, 28th January | 10am-12pm | The Pelham Suite, Grimsby | Cardiology Critical Care |
| Tuesday, 29th January | 10am-12pm | The Mercure Hotel, Willerby | Cardiology Critical Care |
| Friday, 15th February | 2pm-4pm | The Courtyard, Goole | Stroke Neurology Complex Rehab |
| Wednesday, 6th March | 12pm-2pm | Hull Truck Theatre, Hull | Stroke Neurology Complex Rehab |
| Thursday, 7th March | 2pm-4pm | Glanford Park, Scunthorpe | Stroke Neurology |
In addition, the team were invited to attend three MS Society support groups to conduct further engagement to support the neurology speciality review.
Feedback from the Patient Focus Groups
A broad range of diverse feedback was provided by the participants at these focus group events. The key areas identified as opportunities for developing the services are highlighted in the Focus Group Feedback Report below.
Clinical speciality leaflets
Leaflets were created for each clinical speciality, providing a summary about the current services available in the Humber region and why these services were being reviewed. These documents, which can be viewed below, were distributed at the relevant focus group events.
Where can I find out more?
Programme Documentation
Case for Change Report (Summary)
Building Better Places – capital prospectus
Creating a Healthier Humber – Making the Case for Major Capital Investment
Humber Acute Services Review Principles
Citizen’s Panel Briefing – The Story So Far
Citizen’s Panel Feedback on Patient Access & Experience (March 2020)
Citizen’s Panel Feedback on Case for Change Report
Focus Group Feedback Report (November 2019)
Targeted Engagement Report (by Humber and Wolds Rural Action)
Trust Joint Statement – June 2019
Frequently Asked Questions – February 2018
Further Reading
Our Issues Paper – published March 2018 – contains links to further information. We have gathered these links together on our website, all of which are listed below.
NHS Five Year Forward View – The NHS in England published a document called its Five Year Forward View in October 2014, which set out the ways in which the NHS would need to change over the following five years.
Mid Staffordshire NHS Foundation Trust Public Enquiry – In recent years we have had The Mid Staffordshire NHS Foundation Trust Public Enquiry and subsequent Francis Report to remind us why we must continue to have patient safety as our number one priority and we will continue to put safe care as the number one priority for our hospitals.
Cancer Stats – There are approximately 5570 new cases of cancer every year in the Humber area, equivalent to 15 people being diagnosed with cancer every day in our area.
‘Wider determinants of health’ – Many of the factors that influence peoples’ overall health and wellbeing are not directly related to healthcare services.
Changes to surgery – The proportion of surgeries nationwide that now take place on a day case basis has increased significantly over the past 30 years. This rise in day case procedures means more patients can recuperate from their surgery at home rather than in a hospital bed.
Service changes at NLaG – At its board meeting in July 2017, Northern Lincolnshire and Goole NHS Foundation Trust decided to consolidate services in three service areas to ensure it continues to offer safe and effective care.
Recruiting and retaining staff in our hospitals – Find out more about what we are doing to recruit and retain more staff at Hull and East Yorkshire Hospitals NHS Trust and Northern Lincolnshire and Goole NHS Foundation Trust
No hospital is an island – learning from the acute care collaborations. This report covers the learning from 13 acute care collaborations that were established in September 2015 as part of the new care models programme.
